Terms of service.

1. Our agreement

These Terms govern use of MailTrum’s website, customer portal and hosted email services, provided by Mailtrum, based in Bangladesh. By creating an account, purchasing a service or using MailTrum, you agree to these Terms and acknowledge our Privacy Policy.

You must be legally able to enter this agreement. If you act for an organization, you must have authority to bind it and administer the resources you manage. Contact contact@mailtrum.com if you have questions before using the service.

2. The service and your account

MailTrum provides custom-domain email, mailbox and alias management, supported email-client connections, webmail access and workspace billing. Available features, quotas and prices are described in the selected plan, checkout and your account. Existing legacy plans may have different allowances.

Keep your account information accurate, protect your account and mailbox credentials, and notify us promptly of suspected unauthorized use. You are responsible for the people you authorize to use your organization and for maintaining access to your account email address.

3. Domains, messages and responsibilities

You must own or have permission to use each domain and provide the DNS records needed for email delivery. You remain responsible for domain registration, DNS changes, the accuracy of your configuration, and any migration from another provider.

You retain your rights in your messages, attachments and other content. You authorize us to store, transmit and process that content as needed to provide and secure the service. You are responsible for having the rights and permissions needed to send, receive and manage it, and for keeping independent copies of information important to your business.

4. Responsible use

Use MailTrum lawfully and respect the rights of others. You must not use it for unsolicited bulk email, phishing, impersonation, malware, fraud, unlawful content, unauthorized access or attempts to disrupt the service or evade quotas and abuse protections.

You must not use domains or addresses you are not authorized to control, interfere with other customers, or resell access in a way that conceals responsibility for misuse. We may apply sending limits, block harmful traffic and investigate suspected abuse. The service is intended for business email; a mailbox subscription does not grant unrestricted bulk-sending capacity.

5. Mailbox quantities and storage

On per-mailbox plans, charges are based on purchased mailbox capacity, including capacity that you have not yet assigned to an address. Each mailbox includes 5 GB of storage, measured as 5,000,000,000 bytes. Storage is allocated per mailbox and is not transferable between those mailboxes.

Adding mailbox capacity produces a prorated charge for the remainder of the current billing period. Additional capacity becomes available after payment confirmation. The current renewal date remains unchanged. Review the quantity, charge and effective date shown before confirming a change.

A quantity reduction takes effect at the end of the current paid period. If assigned mailboxes must be removed from renewal, you must identify them in the billing flow; their service can be suspended when that period ends. Deleting an address does not by itself reduce purchased capacity. Manage your quantity in Billing to change future charges.

6. Prices, payments and automatic renewal

The selected billing interval, currency, quantity, subtotal and any applicable taxes are displayed before payment. Charges are collected through Lemon Squeezy’s hosted payment flow. Its applicable Buyer Terms also govern transactions handled by that provider.

By enrolling in automatic payments, you authorize recurring collection for the selected subscription and quantities until renewal is cancelled. Manage the MailTrum subscription and its changes from your workspace’s Billing page. Payment-card details and payment-method updates are handled by the hosted provider.

Service activation and paid increases depend on server-confirmed payment. A checkout redirect alone is not proof of payment. Failed or overdue collection can prevent activation or suspend service when available coverage expires. Future pricing changes will be communicated before they apply to a renewal.

7. Cancellation and resumption

You can stop future renewal through Billing. Cancellation normally takes effect at the end of the current paid period, with access continuing during that coverage unless another reason requires suspension. Cancelling future renewal does not automatically refund previous charges, delete mailbox data or reduce capacity in a separate subscription.

Resumption is subject to the options and eligibility shown in your account. Expired service may require a new payment before access can be restored. Export information you need while the mailbox is accessible and contact us if you need help with cancellation or restoration.

8. Refunds and payment disputes

Contact contact@mailtrum.com about a duplicate, incorrect or disputed charge, with the account email and payment reference. Please do not send full card numbers or card security codes. Refund eligibility depends on the circumstances, applicable law and the rules governing the payment; approval is not automatic.

Where a refund is approved, it is processed through the original payment provider and recorded against the affected payment. These Terms do not limit mandatory cancellation, refund or other consumer rights that apply to your purchase.

9. Availability and support

Email delivery depends on DNS, internet connectivity, recipient systems and spam filtering as well as MailTrum’s services. Delivery times and acceptance by a recipient’s mail provider cannot be guaranteed. Maintenance, failures and security protections may temporarily interrupt access.

Unless we separately agree a service level in writing, these Terms do not promise a particular uptime, response time or backup restoration period. Submit support requests through Contact Us or contact@mailtrum.com. The contact form confirms receipt for processing; it does not promise an immediate response.

10. Suspension, termination and data

We may restrict or suspend service for expired coverage, payment failures, abuse, unauthorized access, a material breach of these Terms, or legal and security requirements. Where practical and appropriate, we will explain the reason and the steps needed to resolve it. Urgent threats or legal restrictions may require action without advance notice.

Subscription cancellation or expiry does not automatically erase existing email. Mailbox deletion is a separate operation, and you can contact us to arrange account or organization-data deletion. Retained administrative, security and payment records are handled as described in our Privacy Policy. Do not rely on suspended service as permanent storage or as a guaranteed recovery facility.

11. Service rights and liability

MailTrum’s branding, website and software remain the property of their respective owners. These Terms give you permission to use the service within your subscription and authorized access; they do not transfer ownership of the platform.

We will provide the service with reasonable care. Your responsibilities include protecting credentials, managing authorized access, configuring domains and preserving important information. Responsibility for a loss is determined by these Terms and applicable law. Nothing here excludes liability or rights that cannot lawfully be excluded.

12. Changes, questions and disputes

We may update these Terms as the service develops or applicable requirements change. The date at the top identifies the current version. Material changes affecting an existing subscription will be communicated through the website or an appropriate account notice before they take effect.

Please contact contact@mailtrum.com first so we can try to resolve a concern. Mandatory legal protections and any complaint or dispute-resolution rights available under applicable law remain in effect.