Mailtrum
Resources

A helping hand, when you need it.

From your first domain to your next teammate.

NEW TO MAILTRUM?

A great first inbox.
One step at a time.

From choosing a package to your first professional address, here’s a clear path to getting settled in.

Explore the setup journey
  1. 01
    Create your workspace

    Name your organization and choose a package that fits your team.

  2. 02
    Connect your domain

    Follow the DNS checklist for an address that feels like your business.

  3. 03
    Make room for your team

    Create your mailboxes, then find settings for your preferred email app.

A LITTLE KNOW-HOW

Make yourself at home.

Practical guides for the things you do every day.

Use the settings shown in your workspace for the organization you are managing.

6 guides to explore

Email setup

Connect your domain

Give your business email an address of its own.

Read the guide
  1. Add a domain you own from Domains in your workspace.
  2. Review ownership and mail records in the DNS checklist, then add the required records at your domain provider.
  3. Return to the checklist to review ownership and mail-record verification before creating mailboxes.
Open domain settings
Getting started

Create your first mailbox

Set up an inbox for yourself or someone on your team.

Read the guide
  1. Choose a verified domain with an active subscription.
  2. Enter the address, display name and password. Each purchased mailbox on a per-mailbox plan includes 5 GB.
  3. Review the new mailbox and open Mail clients to find its connection settings.
Manage mailboxes
Email setup

Use your favorite email app

Find your way around IMAP, SMTP and client settings.

Read the guide
  1. Open Mail clients in the workspace and choose your mailbox.
  2. Use the incoming and outgoing connection settings reported by your workspace.
  3. Use your full mailbox address as the username and the mailbox password, which is separate from your portal password.
View mail-client setup
Account & team

Bring your team together

Invite people and give them the access they need.

Read the guide
  1. Open Team in the organization you want to manage.
  2. Enter your teammate’s email, then choose the appropriate organization role.
  3. Review pending invitations and update access as people’s responsibilities change. Portal membership and mailboxes are managed separately.
Manage your team
Account & team

Understand your subscription

Keep track of purchased mailboxes, storage and renewal.

Read the guide
  1. Review your current package, coverage dates and usage on Billing.
  2. Choose your total mailbox quantity and preview the prorated charge for additions or the next-renewal reduction.
  3. Review invoices and payment methods, or schedule cancellation and resume before the current term ends.
Explore billing
Account & team

Keep your account secure

Get familiar with sign-in and account controls.

Read the guide
  1. Open Settings to review your profile and account-security options.
  2. Use your existing authenticator when two-factor authentication is enabled. New enrollment and recovery-code sign-in are not available yet.
  3. Review Devices & sessions and end sessions you no longer recognize. Use the separate mailbox controls to change a mailbox password.
Open account settings
A THOUGHTFUL NEXT CHAPTER

Bringing your email with you?

A little preparation makes a move easier. Use this checklist to plan your team’s transition.

Plan your setup
  • List the domains, mailboxes and aliases your team currently uses.
  • Keep a backup of the messages and contacts you need to retain.
  • Plan storage allowances and check settings for everyone’s email app.
  • Agree on a changeover window and verify the new setup before retiring the old service.
LET’S WORK THROUGH IT

A useful place to start.

A few checks for the moments that need a little attention.

Domain checks

My domain still needs verification

  • Compare the record type, host and value in your DNS checklist with your provider’s entries.
  • Review existing mail records before making changes.
  • Run the DNS check after updating your records. Changes can take time to become visible to the server.
Review the DNS checklist
Mailbox checks

I can’t add another mailbox

  • Confirm your subscription is active and the selected domain is verified.
  • Check that the address is not already used by a mailbox or alias.
  • Check purchased mailbox slots in Billing. If all slots are assigned, buy additional mailboxes before creating another inbox.
Check your allowances
Account access

I can’t sign in to my account

  • Use your portal credentials, which can differ from your mailbox credentials.
  • Reset your portal password if you’ve forgotten it.
  • If your authenticator is unavailable, contact your administrator. Recovery-code sign-in is not available yet.
Open password recovery
GOOD QUESTIONS. CLEAR ANSWERS.

A few more things to know.

Can I use my own domain?

Yes. Add a domain you own and follow the DNS checklist in your workspace. Verification reports the records the server can find.

Can I keep using my current email app?

MailTrum is designed for standard IMAP and SMTP clients, including Apple Mail, Outlook and Thunderbird. The Mail clients page provides the setup details.

What is the difference between a mailbox and an alias?

A mailbox has its own inbox and storage. An alias is another address that forwards messages to an existing mailbox, such as hello@ or billing@.

How much storage does each mailbox include?

Each mailbox on a per-mailbox plan includes its own 5 GB quota. Ten purchased mailboxes include 50 GB in total, allocated as 5 GB each. Existing legacy package allowances stay unchanged.

How are additional mailboxes billed?

Choose your total mailbox quantity in Billing and review the estimated charge. Additional mailboxes are prorated for the rest of your current term and activate after payment is confirmed. Your renewal date stays the same.

Can I stop renewing only some mailboxes?

Yes. Reduce your quantity in Billing and select any assigned mailboxes that should stop renewing. They remain available through their paid period. The smaller quantity is charged at the next renewal, and cancelling does not delete existing email.

Can I change or cancel my plan?

Manage plan changes, scheduled cancellation and resumption in MailTrum billing. Available changes and their effective dates are confirmed before you submit.

How are payments collected?

Lemon Squeezy securely collects payments and handles automatic recurring collection. Manage your MailTrum subscription from your workspace.

Still finding your way?

Tell us about your setup and what you’re trying to do.

Contact options

Account and workspace changes are saved by the server. Review the selected organization and action before submitting.